On Shopping in Sydney

Sydney is a consumer city. Because of the relatively high residential density, you don’t need to walk too far to run into a High Street. Further, the economy here is geared to consumption. This is aided by the large visitor and tourist population, but is true for full-time residents as well. Stores are smaller on average than the US, but there appear to be more of them (per capita). So there are successful shopping malls, and not just ‘festival market places’ inside the city, which has been more difficult to execute in the US.

Several things to note:

  1. Unlike the US, many Australian Malls have grocery stores or “supas”, short for supermarket, notably: Aldi, Coles, Harris Farms, Woolworths, as well as butchers, bakers, fruit-stands, ethnic food specialists, and fishmongers.
  2. Instead of upmarket department stores, malls have junior department stores (K-Mart, Target, also Woolworths/Big W).
  3. Woolworths is still an ongoing concern here, and seems to be doing relatively well, at least in the supermarket sector. Things I learned: there is no relation among the various Woolworths internationally. The South African and the namesake Australian chains both separately stole the name of the US F.W. Woolworths in an era where trademarks and intellectual property were less well defended,  (see this list for an untangling).
  4. Target serves the market that K-Mart serves in the US. Like Woolworths, there is no relationship between US Target and Australia’s Target, locals just stole the name, so it appears we are still in the era where trademarks are not internationally defendable. It is owned by Wesfarmers, one of Australia’s largest companies that started as a cooperative to serve farmers in Western Australia (logically enough) and is now listed on the stock exchange.
  5. K-Mart serves the market that Target does in the US. It is also owned by Wesfarmers. It was originally a joint venture between Coles and the US Kresge (the owner of K Mart), so the name is rightfully theirs.
  6. Amazon has not yet invaded the market, but is expected to enter this year. This has the retail sector very nervous.
  7. Food courts are common, and malls have more eating establishments per square meter than the US.
  8. Prepared (i.e. Restaurant) Food Delivery is huge in Australia, with a number of companies in this sector: Deliveroo, Foodora, Uber Eats, among others. I have not used them. I had thought given the suffix, Deliveroo was an Australian company, but apparently it is an import. Many of the deliverers use bikes.
  9. Most High Streets are doing well, and most Malls are adjacent to High Streets.
  10. Some malls are integrated with transit (Bondi Junction, Chatswood, Parramatta), others are nearby, but not fully integrated (Broadway, Ashfield, Liverpool, Queen Victoria Building).
  11. Some parking ramp/garage space has been converted to shops (Harris Farms, a Whole Foods-like store at lower prices) at Broadway, a Chinese supermarket at Ashfield), as shown in the Figure
    Ming's supermarket in the parking garage of Ashfield Mall. The future of parking structures is to be reclaimed for alternative uses.
    Ming’s Fish and Meat Market in the parking garage of Ashfield Mall. The future of parking structures is to be reclaimed for alternative uses.

    . So while the value of store space outweighs the value of car storage space, store space can be expanded into the parking structure, as awkward as that seems (and it is awkward)

  12. Each bank is in each mall (This is unlike the US, but there are fewer banks here)
  13. Australia Post is often at the Mall.
  14. Each cell phone company is in each mall (This is like the US).
  15. There are still white goods stores in the mall. These have been mostly driven out in the US.
  16. Malls have more services in general (barbers, locksmiths)
  17. The malls tend to be more multi-story than the US, especially after considering parking ramps. The Mall of America is only 4 stories. Much smaller malls here go 5 or 6.
  18. Westfield owns a lot of the malls here. They also have a brightly lit sign on top of the Sydney Tower. They are buying and rebranding malls in the US. I think it best that Malls be named after their community, not have a generic corporate brand, just as Department Stores ought to have a historically local name.

 

US Malls are traditionally dominated by anchor department stores. In Sydney I have only been to one upmarket department store chain, Myer, (whose parent company at one time owned Coles grocery store, before Myer was sold) which is not in every mall, or even most of them, and it doesn’t seem to be doing so hot. Grace Bros was a former Sydney-based  department store chain, acquired by Myer (a Melbourne-based chain) and subsequent rebranded.  Unhappiness ensued (shades of Dayton’s / Mashall Fields / Macy’s) Some former Grace Bros sites have been converted to shopping malls with a variety of stores, including notably Bondi Junction and Broadway.

There is also a Dept. store chain David Jones (not David Bowie), owned by South Africa’s Woolworths (not Australia’s)

US Malls and planning in general could learn a lot from the arrangement of retail activities in Sydney.


Thus far I have been to the following shopping malls.

(w) indicates Westfield managed property.


Now, there is a dispute on Wikipedia about whether shopping centres in Sydney are notable. Many smaller centres are included in the world’s best online encyclopaedia. Yet, the following page was deleted for “non-notability” (a bogus criterion inconsistently applied if there ever was one). Now, I am not saying the perfectly innocuous Ashfield Mall is as notable as George Washington or a third-tier Pokemon character or the latest single of a soon-to-be-forgotten pop star, but thousands of people use it daily both for shopping and as a community centre, it no doubt is recorded in many places like the local newspaper and public documents, and it is easily verified, thus it is notable locally even if it is not so scandalous as to warrant much easily accessed internet newspaper coverage.

Wikipedia deletionists seem to pride themselves in the destruction of work of others and discouraging contributors, with unanimous decisions of 3 or 4 people on a kangaroo court being sufficient to destroy labor, with a process so painfully bureaucratic only those with low value of time are able to pursue it, so I will undermine their deleterious behaviour by putting the page here for posterity. (Wikipedia used to be fun).

Ashfield Mall is a shopping centre in the suburb of Ashfield in Sydney’s Inner West. It is located 10 km away from Sydney CBD and is located near Ashfield Railway Station.

History

Ashfield Mall opened in 1981 on the former Ashfield Town Hall (which was demolished in the 1980s).[1] It included four anchor tenants – Coles, Franklins, Target and Kmart. Ashfield Mall was acquired by Abacus Property in September 1997. Target closed its store in 2006 due to poor sales and Ashfield Mall underwent redevelopment which included the addition of a Woolworths supermarket & addition of specialty shops on the former Target store.[2] In 2013, Ashfield Mall underwent a redevelopment which included a new food court with a contemporary décor that included a sushi bar, enclosed eating area, brighter lighting and an Aldi store which opened on the former Franklins store. The redevelopment was completed in August 2013.[3][4] Ashfield Mall is currently undergoing a redevelopment which sees buildings of 101 apartments and refurbishment of the main entry into the shopping centre. Stage 2 encompassing the additional 6,500m2 of retail GFA and childcare centre is expected to commence in 2017 and the 67 serviced apartments in late 2017, early 2018.[5]

Stores

Ashfield Mall currently has around 80 stores including anchors such as Aldi, Coles, Kmart and Woolworths.

References

External links

Ashfield Mall official website

 

In a West End town, a dead end world | streets.mn

Cross-posted at streets.mn: In a West End town, a dead end world:

“When I first heard about the new development called the Shops at West End (WE), the Pet Shop Boys played in my head. My vision of The West End came from London, roughly the area between Piccadilly Circus and Charing Cross. They are not similarly located, London’s version is substantially closer to the City (2.2 miles) than the St. Louis Park version is to Nicollet Mall (4.2 miles). The spatial location similarities fell short, but as in its London namesake, WE is a restaurant and theatre district. Minnesota’s version opened as a new open-air shopping center at the northern end of St. Louis Park, roughly at the Southwest corner of the Junction I-394 and MN 100 in 2009. Now almost 4 years old, how well does WE work?

In a West End town, a dead end world

 

When I first heard about the new development called the Shops at West End (WE), the Pet Shop Boys played in my head. My vision of The West End came from London, roughly the area between Piccadilly Circus and Charing Cross. They are not similarly located, London’s version is substantially closer to the City (2.2 miles) than the St. Louis Park version is to Nicollet Mall (4.2 miles). The spatial location similarities fell short, but as in its London namesake, WE is a restaurant and theatre district. Minnesota’s version opened as a new open-air shopping center at the northern end of St. Louis Park, roughly at the Southwest corner of the Junction I-394 and MN 100 in 2009. Now almost 4 years old, how well does WE work?

Below are some photos taken mid-day on an unseasonably nice Minnesota spring day. The site is not fully leased, as noted in this Biz Journal’s series of articles. The parking ramp is far from full.

The development into a real community remains unfinished, but while on-site it resembles the veneer of a Main Street (see this map), it is poorly connected with any of the neighboring retail parcels (including a Big Box center featuring a Costco and Home Depot across the street), and even the onsite offices are separated by a fortress of parking ramps.

The poor connections are not entirely the developer’s fault, the neighboring developments were designed without West End in mind, and geared to automobile travelers (go figure, located at the interchange of two major freeways). The onsite offices could have easily been above the shops, so that office workers passed the stores going into and out of work. This ground floor retail would have increased pedestrian traffic compared with the current layout (at the expense of fully climate controlled travel for lessees of the office space).

So the internal without respect to the external is inherently hampered. The site itself acknowledges all of its customers are drive up, it features several significant parking structures. The structures do dump pedestrians onto the Main Street (West End Boulevard), but the interface is far from seamless, with some longish unpleasant-ish, malodorous walks within the structure, so while it tries to play nice between car and pedestrian, it falls short. West End Boulevard aims for the shopping street experience, but it still gives more real estate to the movement and storage of cars than pedestrians. West End Boulevard is no Shaftesbury Avenue (which itself was a 19th century slum clearance measure, so some good can come of urban renewal in the right hands and given enough time).

With some artistry, the West End could be tied into future redevelopments of neighboring sites, but I don’t see it happening, this suburb is too far gone, street grids are too hard to reorganize, and no good East-West corridor was established through the site. At a larger scale, St. Louis Park is dissected by both freeways and railroad tracks. Driving from Excelsior and Grand to The Shops at West End is 4.4 miles, and for all practical purposes requires freeway use. Walking is given as 3.4 miles, but is on the circuitous side, requiring 7 turns.

Back at the WE, trees are under-developed (The developer could have installed older trees). More significantly, West End Boulevard is too narrow, and as a result, has too much shade and too little sunlight, even in the middle of the day. A wider street would have helped in this regard.

The roads and sidewalks are bricked, and not just brick highlights, but a fully bricked road. In a different climate, this might survive. I have doubts this will age well under traffic and Minnesota winters. The main street is not straight. It could have been straight, but the developer chose curvy. This seems to be popular in shopping malls now (so you can’t see the end, there is excitement at every bend, there is more retail surface area), but it feels wrong at this scale, like it’s wobbly. Part of the problem is its narrowness. Of course all grids must bend at some point (the earth is not flat), but this short turning gives it a more suburban feeling in what is supposed be an urban-like (or urban-lite) experience. The real streets that West End Boulevard parallels (Duke Drive, Park Place Boulevard) are straighter, and oriented for the movement of cars.

The shops are not unique. I visited solely because of the multiplex movie theatre, which are getting more difficult to find in the cities. The theatre itself is upstairs in one building, which I guess makes sense, as no need to waste ground-floor retail on such a large structure, and I have seen this model in Town Centres in and around London. On the other hand, I passed the entrance before I figured out it was the theatre, the signage is not at all obvious at ground level, and the large highway-oriented signs suggest a different location for the entrance.

While the West End is not scheduled to get any significant transit stations any time soon (just like St. Louis Park’s other signature retail development: Excelsior and Grand), and unlike London’s counterpart, where you can’t turn around without falling into an Underground Station, there is a small park and ride lot one block north of the site at Park Place Boulevard and I-394. If this corridor were turned into a full-fledged Freeway Bus-Rapid Transit system (like the Red and Orange lines, as suggested by the Purple Line on this map by Kyril Negoda), there would be a natural station here. And BRT is technically quite feasible, what with the HOT lanes already in place. Tying that station into a real fine-grained local street network at the interchange may be the planners’ hope, but there is a lot of market coordination required to achieve that.

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Cities sans shopping

The End of Traffic and the Future of Access: A Roadmap to the New Transport Landscape. By David M. Levinson and Kevin J. Krizek.
The End of Traffic and the Future of Access: A Roadmap to the New Transport Landscape. By David M. Levinson and Kevin J. Krizek.

StripCenter

Before the advent of civilization, there was little trade and few “stores”. We did not “store” much, we went and hunted or gathered what we needed. Once we invented agriculture, we invented storage, and surplus, and extended trade. We held inventory. Once we sold inventories from fixed locations in exchange for what become money, retailing was invented.

A while ago I wrote this:

Some nuance on language.

Shop: wiktionary: From Middle English shoppe, from Old English sceoppa (“booth”)

  1. An establishment that sells goods or services to the public; originally a physical location, but now a virtual establishment as well.
  2. A place where things are crafted; a workshop or hobbyshop.
  3. An automobile mechanic’s workplace.
  4. Workplace; office. Used mainly in expressions such as shop talk, closed shop and shop floor.

Store: wiktionary:  Etymology from Latin instaurare – (“erect, establish”). store

  1. A place where items may be accumulated or routinely kept.
  2. A supply held in storage.
  3. (mainly North American) A place where items may be purchased.

A shop is a place where things are worked on (and sold), a store is a place where things are kept (and sold). We go shopping but we don’t go storing, we come home and store the things we got from the larger store.

The idea of a store, where things that we may need are stored and distributed, is ultimately one of sharing community resources. I may need tools at some point, but rather than own all the tools I might need, there is a hardware store which sells things on a just-in-time basis to consumers. Who owns the hardware store (an individual, a firm, a cooperative) is secondary to the necessity of such a function to achieve economies of scale and ensure variety. If there were no stores, we would need to store everything we might need, and would need to truck and barter for goods with their makers, a much less efficiency system.

The idea of a shop is just the place where the trade takes place. Implicitly, a store holds lots of things, a shop is just a place for the transaction or some local repair work. This is somewhat lost in modern usage, but we still have hardware stores and grocery stores (which are relatively large), but dress shops, tailor shops, auto shops (which at least the first two are relatively small, and the latter two refer to where things are done rather than already made things are sold).

Both of these functions are necessary in urban systems. We  need both places to store items we may need in the future (and then acquire them when needed), and we need shop-places to work on things, making them, repairing them, altering them.  With the move toward a disposable society, where it costs more to fix things (which is a laborious process) than make them (which is often automated), the share of space devoted to shops rather than stores has declined. Proposition Joe is in a declining business (“Shine that up and put $7.50 on it… Shame to let a good toaster go to waste over a frayed cord” – Proposition Joe, The Wire)

Where these things are located relative to where people and live and work depends on the frequency of use. We want things we want frequently (e.g. milk), to be closer than things we want infrequently (e.g. furniture). But closer and farther are relative not absolute terms. They depend on context: location with respect to others (density or community demand), the cost of travel (technology), frequency of use (individual demand), and so on. Relative locations have changed over time as density, technology, and demand have changed.

While transactions are here to stay, if only for the raw materials needed to operate our 3D printers, “going shopping” in the physical world may have peaked.

American Time Use Survey, Purchasing Goods and Services Trends
American Time Use Survey, Purchasing Goods and Services Trends

The American Time Use Survey shows a drop in time spent “purchasing goods and services) from 2003 (0.81 hours) to 2008 (0.77 hours) to 2009 (0.72 hours) to  2010 (0.75 hours) to 2011 (0.72 hours). 0.09 hours per day may not seem like much, and this is only a few years trend, and there is some volatility, but it is consistent with what we know about the rest of the world.

To the extent I can operate in a de-materialized world, where fetching is replaced by delivery (especially by automated delivery), the amount of shopping (and naturally, the space devoted to shopping) will shrink. This is counter-balanced by the trends toward greater income (which has to be spent on something) and more time (which also has to be spent on something), for which retail may be an attractive solution. But this turns retail into a service and entertainment activity more than a transactional one.

In Chapter 9 of Planning for Place and Plexus, we write about: The rise (and fall) and rise (and fall?) of door-to-door delivery

Door-to-door delivery differs from door-to-door sales. The delivery requires only a catalog (be it paper or electronic) and some way of getting the order and finances from the consumer to the manufacturer and the goods from the manufacturer back to the consumer.

The enabler for this type of exchange was the U.S. Post Office’s Rural Free Delivery (RFD). The need for RFD lay in several factors. The remoteness of rural America meant 30 million residents had to travel to town to pick up their mail. The poor quality of roads made this difficult. Postmaster General (and department store founder) John Wanamaker pushed for RFD, which began in the 1890s, and after experimentation it was finally inaugurated in 1896 in West Virginia and ramped up to 29 states. By 1901, Congress made RFD permanent. RFD had several effects. One is that it gave added weight behind federal involvement in the good roads movement. Article 1, Section 8 of the US Constitution gives Congress the power “To establish Post Offices and post Roads”; though federal aid for state roads did not really begin until 1913, and did not get going until 1916.

A second effect is that retailers like Montgomery Ward, L.L. Bean, Charles Tiffany, W.A. Burpee, and of course Sears, Roebuck & Company took advantage of RFD. Especially with the addition of parcel service to traditional postal service, the mail order catalog business took off. Sears, which had been publishing specialty catalogs since 1888, issued its first general merchandise catalog, the “Big Book”, in 1896, whose Christmas edition came to be known as the “Wish Book”. The catalog truly was general merchandise, selling cars by catalog from 1909 to 1913 and bungalow houses from 1908 until the Great Depression. In fact, Sears didn’t open its first retail store until 1925, and the general Big Book catalog was discontinued in 1993 (Sears 2004), notably before the widespread adoption of the World Wide Web.

By the time Sears was scaling back its catalog business, mail order, along with toll free numbers, had become a booming industry. The emerging internet saw the rise of numerous e-commerce vendors. Amazon.com (founded 1994) and eBay (founded 1995) relied both on the post office, as well as express carriers such as Federal Express (founded 1971) and United Parcel Service (founded 1907). Jupiter (2004) estimates US online sales at $65 Billion, growing to $117 Billion by 2008, which will amount to about 5% of all retail sales, although the online sector is growing faster than traditional retailing.

Online research influences a great deal of offline purchases, but what is missing from online sales are things that are widely consumed without much research, like supermarket food items, as well as items like gasoline that are impractical to deliver. Many have tried to extend the reach of online purchasing to replace the supermarket, recalling the milkman of yore, but companies such as Webvan did not succeed. Webvan, which attracted more venture capital than any internet retailer except Amazon.com, delivered food to customers in seven cities, and established a new warehouse distribution system (Paying $1 Billion to Bechtel for this) in each of those cities. It acquired rival startup Home Grocer, but wound up spending money faster than it could earn it for long enough that it had to declare bankruptcy July 10, 2001, after the peak in the stock market bubble (but before 9/11). Even more ambitious, Kozmo.com, which served seven cities, promised free one-hour delivery for a variety of goods from videos to coffee and ice cream ordered online. Unlike Webvan, Kozmo.com never went public, lasting from 1998 to April 2001. Webvan like services (Peapod and Simon Delivers, among others) do remain, with lower capital costs. Whether these are profitable remains to be seen.

But we now see a second run at making delivery of even perishable items standard. Amazon, Google, and others are trying to figure out a workable model that is cheaper than the USPS, Federal Express and UPS for same-day delivery.

The more that is delivered, the less that is fetched. Shopping transitions from the real to virtual, and some, if not all, of the space that was devoted to shopping (14.2 billion square feet) will need to disappear. [For perspective, the Mall of America is 4.2 million square feet, of which 2.5 million is retail. So US retail is basically 3000 Malls of America.]

Fortunately, a lot of the retail that will disappear is, for lack of a better word, crap. We all know the dumpy strip malls that besot our landscape. First they will lower rents. Second they will be abandoned. Then they will be replaced. As with many of these processes, there will be a rich get richer phenomenon, the few remaining retail centers may continue to grow, as the experience of shopping (requiring many many choices) replaces the necessity of shopping. The commodity distributors will be replaced by commodity deliverers if the cost of distributions can be flipped so that delivery is cheap enough. But people still need to leave home, if only to get out of the house. Looking at things is a good excuse. This suggests artisans and crafts, and things that are more attractive in person than online will be the things that motivate us to leave the home-work axis for alternative destinations. The purchase of stocks like paper towels will rarely be enough to get us out of our chairs.

But with what will we replace the losers?

These are the tear-downs. To the extent they still have good transport access, they might remain commercial, or be appropriate for high density residential. On University Avenue along the Central Corridor, abandoned retail is being transitioned to new residential construction.

I don’t expect many parks or single-family homes, since these are still relatively prime locations from an accessibility perspective, and along transportation corridors. While the highest and best use may not be retail stores, there are still other activities that benefit from locations that are easily reached.

The Elements of Vibe

What is vibe? Vibe is the vitality of street life, the feeling that there is something going on, of being where the action is. Successful places have vibe, dead places don’t. We don’t want vibe everywhere and probably can’t support it. But surely we could have more active places then we do now with a better location of activities.
We drive to places we can walk around, rather than walk around our own neighborhood, unless we happen to live in a place with vibe.
Why do we want to walk around? Because there are multiple things to do: find food, browse books, hear music, entice the intellect, stimulate the senses. This concentration of activities only happens because of the crowds around, and the crowds only gather because of the concentration. More begets more.
These are ‘economies of agglomeration’ as the economists might say or perhaps ‘network effects’. But they allow for the spontaneous walk-in business rather than the planned trip. Many businesses are unlikely to attract spontaneous walk-ins, for instance vacuum cleaner repairs, [I don’t normally walk around with a vacuum cleaner on the hope I will find a repair shop] and thus lose little by not being located in the center of action and save much on rent. Some restaurants are so good, they require a reservation, and thus there is little spill-in traffic. But other businesses, by saving on rent, are foregoing additional business.
Moreover, those businesses are denying potential spillover traffic to their would-be neighbors. It is a calculation that proprietors must do for themselves, but there is a coordination function that a good entrepreneur can serve, matching businesses that attract walk-ins with compatible stores, and maybe subsidizing (lowering the rent for) those that generate more spill-over traffic than they attract.
There are three seeds:
* A concentration of people (customers, though they need not be spending money, that helps)
* A concentration of stuff (suppliers, who need not be selling)
* An environment that encourages people to spend time doing stuff (marketplace)
People concentrate for a variety of reasons – to exploit the material resources of the earth, to have safety in numbers, to find a pool of potential mates, or simply because it is at the intersections of routes between two other places. These intersections (nodes in transportation lingo), create opportunities. In the streetcar era, people might change lines at a node, and those pedestrians would create the streetlife necessary to support new businesses. In the highway era the scale changed, and nodes are the interchanges of freeways. Businesses, and especially shopping malls, take advantage of these points of high accessibility. But the shopping mall is now clearly the destination, not a side-product of a transfer point in the same way street-car corners were.
Some further assertions about human nature:
People like pleasant climates – dry, not too hot, not too cold, clean air, not too loud.
People want to feel safe – they don’t want a car careening out of control disturbing their sidewalk café meal, they don’t want to think they will get run over crossing the street.
People are lazy – they don’t want to walk too far to get where they are going. If they are driving, they want easy convenient parking near their destination. They like to cross the street midblock and don’t want to have to walk to intersections.
People are cheap – they don’t want to pay for that easy convenient parking, they prefer lower to higher prices for the same good.
The last two be summarized by the idea that “People take the path of least resistance�?.
Observing cities around the world with an informed, but casual analysis leads me to assert some rules about the environment that lead to vibrancy.
Buildings on the sidewalk – vibrant areas have buildings that abut sidewalks with not large gaps between the building and the walk. The density of activity is necessarily reduced by space between building and path (and thus other buildings).
Sidewalks on the street – to have vibe, sidewalks must abut the street, or *be* he street in pedestrian only areas. Pedestrian only areas can work, and anyone who says otherwise has other interests at heart. This does not mean that they will work, but given the right environment, people would prefer to shop without having to look out for motorized vehicles.
Streets move slowly – fast streets make pedestrians feel unsafe, and thus reduces the benefits of being on the sidewalk. Ideally streets are moving at pedestrian speed in the pedestrian area. Of course streets leading to the pedestrian area move faster, or people could not get there.
Vehicle space on the street is minimal – wide streets increase the distance pedestrians must walk to reach other activities. Narrow streets give access to more stuff in less time. Hence the reason many enclosed shopping malls work better than many shopping streets is the density of stuff is fairly tight.
Street two way – One way streets may not be inherently problematic, but one-way streets are generally that way to move more vehicle traffic faster through the area, which is the opposite goal of moving pedestrians between buildings within the area.
Opportunities to explore just around the corner – hidden (pleasant) surprises are one of the things that make cities interesting to be in, if I go around this corner what will I discover. The same opportunities do not exist in an enclosed shopping mall, where everything is pre-mapped and tightly controlled, and I know each “block” ends at a parking ramp. Hidden unpleasant surprises however are one of the things that can kill a city, I don’t want to experience dread when I walk down an alley attached to my favorite shopping street.
This set of rules is by no means complete, but rules like these created streetlife in streetcar era places, and they create vibe in the better shopping malls.