- Chaloux, Nick, Boisjoly, Genevieve, Grise, Emily, El-Geneidy, Ahmed, and Levinson, D. (2019) I only get some satisfaction: Introducing satisfaction into measures of accessibility. Transportation Research part F. [doi] Volume 62, April 2019, Pages 833-843. (First 50 days free download)
Improving accessibility is a goal pursued by many metropolitan regions to address a variety of objectives. Accessibility, or the ease of reaching destinations, is traditionally measured using observed travel time and has of yet not accounted for user satisfaction with these travel times. As trip satisfaction is a major component of the underlying psychology of travel, we introduce satisfaction into accessibility measures and demonstrate its viability for future use. To do so, we generate a new satisfaction-based measure of accessibility where the impedance functions are determined from the travel time data of satisfying trips gathered from the 2017/2018 McGill Transport Survey. This satisfaction-based measure is used to calculate accessibility to jobs by four modes (public transport, car, walking, and cycling) in the Montreal metropolitan region, with the results then compared to a standard gravity-based measure of accessibility. This comparison reveals a discrepancy between both measures of accessibility, particularly for public transport users. By combining this discrepancy with mode share data, we identify areas that may be targets for future investigations to better understand the causes for discrepancy. The study demonstrates the importance of including satisfaction in accessibility measures and allows for a more nuanced interpretation of the ease of access by practitioners, researchers, planners, and policy-makers.