Eric Roper at the Strib riffs on my dogfooding article and does a local study: Met Council board not big transit riders, survey finds
“We should ask whether members of the council have sufficient expertise about transit … to be managing a transit system. Do they understand the problems at a deep level?” said University of Minnesota professor David Levinson, who researches transportation systems and has written about the need for transit decisionmakers to commute on their own product.
Levinson, the professor, compared the low transit usage by the Met Council to the board of Apple not using computers. He has frequently criticized the lack of information at most Twin Cities bus stops when compared to other cities, including route numbers, destinations, frequency and maps.
“Having that experience of being lost on the transit system is probably a useful experience for [council members] to have to understand why their system isn’t as attractive as it should be, why it’s not as popular as they hope it would be,” Levinson said.